Please note: Our warranty does not cover damage caused by improper use or accidental damage to the product and/or does not cover normal wear and tear from use of the product. Scratches to the interior and exterior of cookware are not considered manufacturers defects.
With normal use and proper attention to the care and safety use instructions, Tuhu products should provide you with lasting performance. Products claimed as defective must be returned for inspection. Expenses associated with the return of the product to Tuhu are your responsibility. All items must be securely wrapped in bubble wrap or paper and sent in a sturdy box. If the product is found defective, we will replace it. Tuhu is not responsible for any loss or damage in route to us, so shipping insurance is recommended.
Any defective product that is no longer available or cannot be repaired will be replaced with a comparable product at our discretion. This warranty extends only to the product’s original purchaser in Vietnam residents only.
To process a warranty claim,
- REGISTER as a new user
- COMPLETE the fillable Warranty Claim Form
- Return product with proof of purchase and completed form to address shown.