Shipping & Return

SHIPPING POLICY

Items will be packaged and shipped within 1-3 days of the order date.

Shipping within Vietnam is handled via Viettel Post – Supership – Grab delivery service.  Shipping time will vary depending on your region and estimated between 1 – 5 business days.

Shipping International is sent out via International Tracked Packet.  Shipping time is typically 6 – 30 business days depending on your location & country.

Customers are responsible for all customs, duties and import fees due upon delivery.  Tuhú does not take responsibility for any delays due to customs.

RETURN & EXCHANGE POLICY

All sales are considered final.  No returns or refunds accepted.

Due to the nature of hand made ceramics, no two pieces will ever be identical and variations in size, shape and colour will naturally occur.

If an item should arrive damaged due to shipping, a photo must be taken and emailed to [email protected] within 48 hours of receiving your item.  We will work together to either provide a replacement or issue a refund.  Shipping charges will not be refunded.

4 Comments

  1. お聞きします。 送り先を書きたいのですが、国名がベトナムしかありません。 「日本」と書こうとしても書けません。 どうすればよいのでしょうか。

    1. ベトナム国外への発送ができないため、ご注文はできません。 ウェブサイトのシステムに変更を加えましたので、通常どおりご注文ください。 ご注文をいただいてからお届けいたします。 ありがとうございました。

  2. Hi, I would like to know if you can ship some bowls to Switzerland. I usually buy some but this year I cannot travel to Vietnam because of the pandemics. Could you advise how much it would cost? Thanks!

    1. Dear Ms. Wauter,

      Sorry so much for our late reply. Reagarding your question: Yes, we do ship worldwide but due to high cost we’re very skeptical for private shipment. If You still want to buy Tuhu’s product – We’re happy to serve you.

      Your sincerely
      TuHU Ceramics

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