Shipping & Return

SHIPPING POLICY

Items will be packaged and shipped within 1-3 days of the order date.

Shipping within Vietnam is handled via Viettel Post – Supership – Grab delivery service.  Shipping time will vary depending on your region and estimated between 1 – 5 business days.

Shipping International is sent out via International Tracked Packet.  Shipping time is typically 6 – 30 business days depending on your location & country.

Customers are responsible for all customs, duties and import fees due upon delivery.  Tuhú does not take responsibility for any delays due to customs.

RETURN & EXCHANGE POLICY

All sales are considered final.  No returns or refunds accepted.

Due to the nature of hand made ceramics, no two pieces will ever be identical and variations in size, shape and colour will naturally occur.

If an item should arrive damaged due to shipping, a photo must be taken and emailed to [email protected] within 48 hours of receiving your item.  We will work together to either provide a replacement or issue a refund.  Shipping charges will not be refunded.

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